If you have questions about your stock plan, you may dial 1-800-654-2593.. (International clients may access this toll free number by first dialing an AT&T Direct Dialing Code.)

Schwab Participant Service Representatives are available to assist you between the hours of 6:00 a.m. and 6:00 p.m. PST, Monday through Friday (except holidays as determined by the NYSE schedule). To better accommodate our overseas clients, international calls are answered 24 hours a day, Monday - Friday (except holidays as determined by the NYSE schedule).

You also have twenty-four hour, seven-days-per-week* access to your stock plan information via a single Web site at http://EquityAwardCenter.Schwab.com. From there, you can drill-down to access detailed information and transact in your employee stock purchase plan account, or learn about and exercise your stock options. In addition to contacting Schwab via the telephone, you can send a message to us by clicking "Email Us" in the QuickLinks box while logged into your account.

Equity Award Statements
Your Equity Award Statement contains information about your Restricted Stock Units and your Stock Option Grants. Grant activity (RSU vesting, stock option exercises, new grants, etc.) will generate a quarterly statement. If you have no such activity in your account, you will receive an annual statement from Schwab at year-end.

RSU & Stock Option Confirmations
Anytime you have a Restricted Stock Unit vest or you exercise a Stock Option, Schwab will send you a confirmation that details your transaction. Schwab recommends you save this statement for tax purposes as it details your tax withholding and net proceeds.

Brokerage Statements
Your brokerage account statement contains account information, including account balances, transactions and portfolio holdings. Activity within your account such as an exercise or sale of stock will generate a monthly statement. If you have no activity in your account, you will receive a quarterly statement from Schwab.

Address Change
Any address or phone number changes made with Amazon.com Systems are not automatically reflected on your Schwab account. Your Schwab account is a separate, personal account and you should report any changes to your contact information to Schwab by calling or emailing one of our Participant Service Representatives (PSR's).

* Access to Electronic Services may be limited or unavailable during periods of peak demand, market volatility, systems upgrade, maintenance, or for other reasons.